Nano-lesson · usually takes 2–3 minutes

When AI has got it wrong — what do you do then?

The mistake is rarely the problem. The silence is.

It happens, and it's not a catastrophe

A wrong figure in a quote. A customer email with a detail that doesn't add up. A suggestion that turned out to be skewed. It happens — even to those who are careful. What determines the damage is how quickly someone gets to know.

Speak up when

Something wrong has left the building.
You have entered information that, on reflection, shouldn't have been shared.
A tool suggests something that affects people unfairly.

How to say it

You don't need to bring the solution with you. What happened, when, and what was sent where — that's enough for someone to act. If personal data went out, there may be a deadline of just a few days, and it starts running from the moment someone at your workplace knows.

And one more thing

A workplace where people don't dare speak up doesn't get fewer mistakes. It just gets to hear about the mistakes later — from a customer.

Remember

Say it straight away. It's cheaper than anything else.

Question 1 of 3

You discover you've sent a customer a wrong amount that an AI had calculated. What do you do first?

Correct it in the system and hope the customer didn't notice Investigate why the AI got it wrong, so you can explain it Tell the person responsible straight away

Question 2 of 3

You accidentally entered a customer's personal data into an AI tool that you don't use. Now what?

Wait and see whether it has any consequences Speak up, even though it feels embarrassing Delete the chat — then it's gone

Question 3 of 3

What should a good report contain?

A suggestion for how to avoid it in future An explanation of why it happened What happened, when, and what was sent where

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