Subscription terms — weakestlink

These subscription terms apply to the paid subscription to weakestlink, which is operated by WEAKESTLINK ApS (Danish CVR no. 46614011). They are separate from and supplement the Terms of Business and the Data Processing Agreement, which continue to apply unchanged. The subscription is sold to businesses only. By registering a payment card and starting the paid subscription, you accept these terms on behalf of your company.

1. What the subscription includes

The subscription gives all active users on the account access to the whole of weakestlink: security training and nano-lessons, automatic and authorised phishing simulations to your own verified domains, reports and administration — in every language in which the service is offered. There is no lock-in period, no set-up fee and no language surcharge. The service is digital and is delivered electronically from the day the account is created (Terms of Business, section 17).

2. Price and number of users

The price is the applicable price per active user per month as shown in the price list at weakestlink.io — currently 1 €, excl. VAT. Prices are shown in local currency for reference only but are charged in Danish kroner (DKK): currently DKK 7 per active user per month, excl. VAT. VAT is added in accordance with the applicable rules; sales to businesses in other EU countries are handled under the reverse-charge rules.

The number of active users is counted each time a payment is taken: first when you start the subscription, and thereafter on the 1st of each month. A user is active if they have been created on the account and have not been deactivated (offboarded) at the time of the count. Users created during a month are only included from the next count, and no refunds are given for users deactivated during a month that has already been paid for. The monthly amount is the number of active users multiplied by the price; if there are no active users, nothing is charged. The amount can be viewed in the admin area under "Billing & Subscription".

3. Free trial

New organisations receive a free one-month trial from the date of sign-up, with an unlimited number of users and full access. The trial does not require a payment card and does not automatically convert into a paid subscription — nothing is charged until you have registered a card yourselves. If the trial expires without a registered card, the account is placed in restricted mode: no new simulations can be sent and no new users can be created, but your data and reports are retained and remain accessible until a card is registered (Terms of Business, section 4). If you start the paid subscription before the trial expires, the first month is charged immediately and the trial ends the same day.

4. Payment

The subscription is paid by card (Visa or Mastercard). The card is registered in the admin area under "Billing & Subscription" via our payment gateway QuickPay, and card payments are acquired by Clearhaus. We never receive your full card number — see the Privacy Policy.

Payment is made monthly in advance, in Danish kroner (DKK). The first payment is charged when you start the paid subscription and covers the entire calendar month in which you start. Thereafter, the amount is charged automatically to the registered card on the 1st of each month for the month that is beginning.

5. Automatic renewal

The subscription renews automatically each month and continues until you cancel it (section 7). By registering the card and starting the subscription, you authorise us to charge the applicable monthly amount to the card each month until you cancel. The amount depends on the number of active users (section 2) and may therefore vary from month to month.

6. Price changes

We may change the price — including for a single market at a time — with at least 30 days' notice by email. The new price applies no earlier than the first billing period after the notice period expires, and never to a period that has already been paid. If you do not wish to continue at the new price, you may cancel before it takes effect and will pay the existing price until termination (Terms of Business, section 3).

7. Cancellation

You may cancel the subscription at any time — with no commitment and no notice period. You can do so in the admin area (Settings, "Close your account") or by writing to info@weakestlink.io. Cancelling the subscription means closing your account.

Cancellation takes effect immediately: sending of simulations, training and reminders stops, and no payment is charged for months after cancellation. A month that has already been paid for and delivered is not refunded (section 8). You have 30 days to change your mind; if you do, the subscription continues as before. Until the deadline expires, you can download an export of your data. After that, we delete the employees and all personal data associated with them — or immediately, if you ask us to. See the Terms of Business, section 12, and the Data Processing Agreement.

8. Refunds

Refunds are governed by section 17 of the Terms of Business. If, during a paid month, the service is unavailable or not delivered in accordance with the agreement, and this is due neither to circumstances on your side nor to force majeure, we will issue a pro rata refund for the period during which the service could not be used. Alternatively, we can credit the amount on your next statement if you prefer. Charges made in error (e.g. for a user who was deactivated at the time of billing, or a duplicate charge) are refunded in full. If we terminate the agreement, any prepayment for the period after termination is refunded. Refunds are made to the card that was charged, normally within 14 days of our approving the claim. Refund requests should be sent to info@weakestlink.io or made by phone on 50 16 80 22.

9. Non-payment and breach

If a charge cannot be completed (e.g. because the card has been declined or has expired), we place the account in restricted mode and send you a reminder by email. You can register a new card in the admin area: the current month is charged immediately, and the restriction is lifted as soon as the payment has gone through. If the account remains in restricted mode for more than 90 consecutive days, we will consider the customer relationship terminated. We will notify you by email at least 30 days in advance and then delete the personal data in accordance with the Data Processing Agreement (Terms of Business, section 4). In the event of material breach, including misuse or non-payment despite a reminder, we may suspend the account immediately and terminate without notice (Terms of Business, section 12).

10. Contact

Questions about your subscription, payment, cancellation or refunds? Email info@weakestlink.io or call 50 16 80 22. WEAKESTLINK ApS, Danish company reg. (CVR) no. 46614011.